How AlignerHub collects, uses, and protects your personal data
The protection and security of your personal data is of paramount importance to Aligner Hub and its service providers ("Aligner Hub"). The use of your personal data at Aligner Hub is in strict compliance with data protection regulations in order to make you feel secure with us in matters of data protection.
It is important to us that you are always aware of which personal data is collected during your visit on our website and during the use of our services and offers as well as how we use said data afterwards. The following notices are intended to provide you with information about this and also to inform you of how we protect your personal data from manipulation, loss, destruction or improper use.
Personal data is any data that allow for your personal identification, i.e. your name, address, phone number or email address ("Personal Data"). Personal Data is only collected, processed or used by us if permitted by law or if you have given your prior consent. The collection, processing or use of your Personal Data is used in particular for the following purposes:
We use your Personal Data exclusively to process your request to get in contact with you.
Without your explicit consent we only use your Personal Data to carry out the registration and to process your order. Only dental practices and dental laboratories can carry out orders and registrations.
Only with your express consent will we send you client satisfaction surveys, information about Aligner Hub products and events, and the Aligner Hub newsletter by email.
If, through your online registration or order, you provide us with additional consent, we will also use your online information for customer analysis, contests, and written mail advertising. Information that we have collected outside of the Internet will be used for the purposes of processing your orders and requests, for customer analysis, contests, and written mail advertising without any additional consent from you.
Aligner Hub does not and will not sell your personal information.
You have the right to request that Aligner Hub disclose what Personal Information is collected, used and disclosed. You further have the right to request that Aligner Hub delete your Personal Information collected or maintained by Aligner Hub. In order to comply with a request for information or deletion and verify the identity of the requester, Aligner Hub may require the requester to verify up to 3 pieces of Personal Information maintained by Aligner Hub. To request data on Personal Information collected, used or disclosed or to request a deletion of your Personal Information, contact Aligner Hub at info@alignerhub.com.
"Cookies" are used in some areas to make our website user-friendly and to customize it to fit your needs in an optimal way. "Cookies" are small text files stored locally on the hard drive of your computer. They are there to keep available information for retrieval at a later time in order to facilitate the use of our online services. When your visit is over and you close the browser you were using, cookies are deleted automatically.
When using our website, we also use cookies to allow for the analysis of your use of the website (web tracking). The information generated by the cookies about your use of our website (search engines used, search terms used, languages used, visitors' origins by country, browser and plugins used, the referrer, the length of stay, entry and exit pages, cancellation rates and IP address) is anonymous and used solely for statistical purposes. This information is used separately from Personal Data. The two sets of data are not merged; therefore, they are not indicative of Personal Data and one cannot generate any such conclusions therefrom.
This website uses Google Analytics, a Google Inc. ("Google") provided web analysis service. Google Analytics uses "cookies" — small text files stored on your hard drive to enable an analysis of your use of the website. Cookies-generated information concerning your use of the website is transmitted to and stored on one of Google's servers in the US.
However, by activation of the IP anonymization on this website, your IP address will be abbreviated beforehand by Google within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the complete IP address transmitted to a Google server in the US and abbreviated there.
On behalf of this website's operator, Google will use this information to evaluate your use of the website, compiling website activity reports and providing the website's operator with further website and Internet related services. The abbreviated IP address transmitted in the context of Google Analytics by your browser is not associated with any other data held by Google.
You may prevent the storage of cookies by adjusting your browser's software settings; in this case, however, we must point out that you might not be able to access the full extent of all of the website's features. Additionally, you can prevent the cookie-generated data concerning your use of the website (including your abbreviated IP address) from being transferred and processed by Google by downloading and installing the browser plugin available at Google's opt-out page.
We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
We use Sentry to monitor and fix errors that occur on our website. When an error occurs, Sentry collects certain information about the error, such as the time it occurred, the type of error, and the device or browser that was used. In addition, Sentry may collect certain technical data, such as IP addresses, browser type and version, and operating system information. This data is used solely for the purpose of identifying and resolving errors on our website and is not shared with any third parties. Sentry uses cookies and other technologies to collect this data. By using our website, you consent to the collection and use of this data by Sentry as described in this privacy policy.
You can approve or reject the use of cookies — also for web tracking — through the settings of your web browser. You can set your browser so that it either notifies you when cookies are being enabled or reject cookies altogether. However, when you reject cookies you cannot use all the features of our website.
We and our service providers take technical and organizational security measures to protect stored Personal Data against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. Our data processing and security measures are improved continuously to fall in line with technological developments.
Our website collects patient name, age, orthodontics prescription information, X-rays, 3D models of dental structures, and pictures in order to provide healthcare services. We are committed to protecting the privacy of this information. We store the images and other files in protected storage hosted at Amazon. Access to those files is restricted to the health professionals, labs, service providers, and other practitioners' teams who request such cases and are the service providers, who use this data to process the case.
If you have any questions about Aligner Hub's collection and use of your Personal Data, we will gladly provide you with information concerning the data stored about you immediately at any time and free of charge. Please send your message to info@alignerhub.com.
It is necessary to adapt the content of the present privacy notice from time to time. Therefore, we reserve the right to amend it at any time. The amended version of the privacy notice will also be published here. Therefore, when you revisit us you should read through the privacy notice again.